PAIA Manual

Diggi Technologies (Pty) Ltd

Company Registration Number: 2021/001073/07

Regulator Registration Number: 2025-000068

Last Updated: 30 June 2025

Section 1: Introduction

Diggi Technologies (Pty) Ltd ("the Company") provides this manual to facilitate access to information in compliance with the Promotion of Access to Information Act (PAIA), 2000. This manual outlines the procedures for requesting records held by the Company and the categories of information available.

Section 2: Contact Details

Information Officer: Jonathan Theron

Physical Address:
50 Constantia Boulevard, Constantia Kloof, Roodepoort, 1709

Phone: +27 87 357 2625

Email: [email protected]

Website: diggitech.co.za

Section 3: SAHRC Guide

A guide to PAIA is available from the South African Human Rights Commission (SAHRC):

SAHRC PAIA Unit:
Tel: +27 11 877 3600
Email: [email protected]
Website: www.sahrc.org.za

Section 4: Records Automatically Available

No prior request is needed for these records:

• Marketing brochures for Medi-Data Africa and Emergency365
• Public company profiles (website/social media)
• News releases and annual reports (if published)
• Product/service descriptions

Section 5: Categories of Records Held

5.1 Operational Records

• Client/service agreements
• Supplier contracts
• Product development documentation
• Technical specifications

5.2 Financial Records

• Audited annual financial statements
• Tax records (VAT, income tax)
• Banking details

5.3 Human Resources

• Employment contracts (confidential data redacted)
• Policies (B-BBEE, POPIA compliance)
• Training manuals

5.4 Legal & Compliance

• PAIA and POPIA manuals
• Company registration documents
• Licenses/permits

5.5 IT Systems

• Data security protocols
• System architecture (non-sensitive overviews)

Section 6: Request Procedure

6.1 How to Submit a Request

Complete Form C (PAIA request form) and submit:

• By post: Information Officer, Diggi Technologies (Pty) Ltd, 50 Constantia Boulevard, Constantia Kloof, Roodepoort, 1709
• By email: [email protected] (subject: "PAIA Request")

Download Form C

6.2 Required Information

• Requester's full details and ID copy
• Description of record(s) requested
• Preferred access method (copy, inspection)
• Proof of capacity (if requesting for another entity)

6.3 Fees

• Request fee: R50 (non-refundable)
• Access fees: Photocopy (R1.50/page), transcription (R22/hour), postage (actual cost)
• Fee estimates provided before processing

6.4 Response Time

• Acknowledgment within 14 days
• Decision within 30 days (extendable with notice)

Section 7: Grounds for Refusal

Access may be refused if:

• Records contain confidential third-party information
• Disclosure would harm commercial interests
• Request is frivolous or overly broad
• Records protected under POPIA or other legislation

Section 8: Remedies for Unsuccessful Requests

If denied:

1. Internal appeal: Submit written appeal to Information Officer within 30 days
2. External appeal: Appeal to SAHRC or High Court

Download Form D (Appeal Form)

Section 9: Updates

This manual is reviewed annually. Latest version available:

• Email: [email protected]
• Physical address: 50 Constantia Boulevard, Constantia Kloof, Roodepoort